This is a full-time position based in Lahore. Interested candidates may send their CVs by 15 May 2022 to hr@aequitas.com.pk. Please mention the job title in the subject of email. 

Responsibilities:

• Report to Team Lead Operations and make decisions guided by policies, procedures, and business plan; receive guidance and oversight from Team Lead/Manager.
• Act as the main point of contact for managing relationship with clients
• Ensure & coordinate with clients for timely submission of incremental and/or historical financial data. Intimate and resolve any data quality issues on loaded data. 
•  Develop research papers, policy notes, and reports related to financial services industry
• Prepare and consolidate all data sharing and service level contracts for the assigned accounts (Banks, MFIs/MFBs, Non-Bank Finance Companies, and Others).
• Liaise with other departments about resolving of product or services complaints received from clients and keep proper logs related to erroneous data on TASDEEQ portal/application
• Provide support (on-site/remote) to clients related to installation & configuration of new user for services and Data loading (Historical/incremental).
• Develop documentation based on requirements from client for BI analysis which client has requested. 
• Prepare Members/Customers training material and manage training sessions for client onboarding/ help in data loading
• Analyze, develop, and document ongoing improvements to business practices, processes, procedures, and tools including TASDEEQ’s (Credit Bureau) main application.
• Follow and monitor SLAs and KPIs for Tasdeeq’s Operations Department.
• Liaise with internal and external governance and audit teams and identify business operations risks and help mitigate issues.
• Maintain records of Tasdeeq membership agreements and contact information of clients for better CRM.
• Strive for operational excellence through ongoing identification of process improvements to enhance controls, increase productivity, simplify, and enable automation where appropriate.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts on performance levels.
• Maintain own knowledge of end-to-end processes, internal / external customer/partners, and regulatory requirements; guide the team accordingly.

Requirements:

• Education: Bachelor’s in economics or Banking and Finance, BBA, MBA from a reputed institution 
• 1-3 years of operational or business experience required. Candidates with experience in the Financial Services industry or Fintechs are strongly encouraged to apply
• Must have excellent research skills
• Should have strong data analytical skills
• Excellent written and verbal communication skills, and presentation skills
• Possess excellent interpersonal skills and ability to manage people
• Ability to influence, negotiate, and create consensus where appropriate with internal teams and especially with external clients